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An Introduction to Credit Control    

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Full-Day Course | £289 + VAT

Having an effective credit control function is essential, as slow payment and bad debts can have a serious impact on the profitability of your business. This practical full-day course will guide you through the essentials of credit control and will help you understand exactly what should be implemented to ensure your credit control operation is successful.

Course Dates

Please select the date you wish to attend by clicking the circle next to it.

17 October 2017 - Full Day -London - Hamilton House
07 November 2017 - Full Day -Manchester - Meeting Place

Course Overview

For your business to be commercially successful, it is absolutely vital that you maintain a healthy cash flow and that your customers pay you on time and in full. This highly practical one-day course will explain key principles of credit control and provide you with an awareness of credit control methods and techniques. It will give you a clear understanding of the credit management process and increase your confidence when dealing with credit control matters.

The knowledge gained on the course will equip you with the skills necessary to communicate with and obtain monies from late payers and ultimately run an effective and successful credit control operation.

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This course covers the following topic areas

  • Purpose and Importance of Credit Control
    • Sales / Profits / Customer Service / Teamwork
    • Our Key Performance Indicators
  • A Contract and its Terms and Conditions
    • Due dates
    • Late Payment Legislation
  • Customer Identity and Credit Assessment
    • PLC / Ltd / Partnerships / Sole Traders
    • New Accounts
    • Credit Limits
  • Organising the Collection Campaign
    • Calls / Letters / Sanctions / Legal Action
  • Collection Letters
    • How to make them effective
  • Telephone Techniques
    • Preparation / A good approach / Negotiating
  • Collecting Tough Debts
    • Handling queries and disputes
    • Canít pay or wonít pay
    • Cash Flow problems
    • Bureaucracy

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Extra Benefits:

  • A Seminar Pack containing the information presented on the day
  • A Certificate of Attendance

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Course Time:

09:30 - 17:00

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Course Presenter:

Barry Durman

Barry has held a variety of line management positions in Customer Services and Credit Control and he now runs his own successful independent Credit Management Consultancy.  He also has extensive experience of delivering training courses on all aspects of credit control.

He is a Fellow of the Institute of Credit Management (FICM) and a Fellow of the Institute of Management Consultancy (FCMC).

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Course Cost:

The price to attend this full day course is £289 per person and is exclusive of VAT and includes the course material, tea/coffee on arrival, mid-morning tea/coffee and mid-afternoon tea/coffee.

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